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Matrix Providers is hiring a Medical Record Technician- Emergency Room to join our team of talented professionals who provide health care services to our Military Service Members and their families in at Walter Reed National Military Medical Center Bethesda, Maryland.

• Employment Status: Full-Time
• Schedule: Emergency Room Medical Record Technician services are required 24 hours a day 7 days a week 8-hour shifts with one thirty (30) minute lunch period. Staff will be needed during the day/night 8-hour shifts, 24 hours a day Monday – Sunday, including Federal Holidays as scheduled. Schedule is not to exceed 40 hours a week. Position is considered mission essential and must report to work during inclement weather. Overtime is not authorized.
• Benefits: Competitive financial package with a comprehensive insurance package including health, dental, vision, and life coverage.
  • Accrued Paid Time Off (PTO)
  • Paid Holidays (Outlined in Handbook)
  • 401(k) Plan

The Emergency Room Medical Record Technician must have and meet the following:

• Degree/Education: High School diploma or General Educational Development (GED) equivalency. Basic medical terminology required.
• Experience: Must have a minimum of one-year professional experience within the preceding three years working as a General Clerk.
• Certification: Basic Life Support for Healthcare Providers, American Heart Association, or American Red Cross Healthcare Provider Course.
• Legal Authorization to Work in the United States: The contract worker performing under this contract must be a U.S. Citizen

Emergency Room Medical Record Technician Core Job Duties:

• The contractor shall provide support services to ensure accurate and efficient documentation of patient information at Walter Reed National Military Medical Center. Maintaining organized and accurate patient records, supporting healthcare providers in delivering timely and effective patient care. This includes patient registration, chart management, transcriptions, quality assurance and data entry.
• Should have BLS certified or have Heart saver equivalent.
• Standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automation systems, to perform a substantial range of medical record maintenance support. Shall have experience and efficiency in word processing and data entry.
• Shall have experience in interpreting medical terminology, anatomy and physiology, pharmacology, disease processes and treatment modalities to the extent necessary for successful completion of performance requirements.
• Shall have the ability to understand, analyze, and interpret medical information.
• Shall have experience in data collection techniques and medical data collection codes.
• Shall have experience in verifying data and correcting errors.
• Shall have experience in working with patient medical records.
• Shall have experience in gathering data, compiling information, and preparing reports.
• Shall be able to read, write, speak, and understand English well enough to effectively communicate with customers.
• Shall be knowledgeable of equipment and supply terminology and skill sufficient to identify and use necessary equipment and supplies properly.
• Unique Military Health Care Systems/Procedures:
• Medical Record Tracking / Medical Records Tracking Module 2 (MRT/ MRT2)
• Medical Health System Genesis (MHS Genesis)
• Defense Medical Human Resources System-internet (DMHRSi)
• Customer service is paramount to this position. MRT’s are expected to greet all patients and visitors with the utmost dignity and respect, maintaining professionalism throughout any interactions.
• Maintain the security of patient medical data per HIPAA regulatory guidelines.
• Rotate through all three areas (front registration desk, rear work area, and mobile WOW) weekly. For example, if a MRT works 5 days of the week at a minimum they should work one day at the front registration desk, one day at the rear work area, and one day on the mobile WOW.
• Manually sign in and out of the Emergency Department to document work hours performed.
• MRTs will ensure they have all the supplies needed at the beginning of their shift to perform their job. If supplies are needed, they will notify the department’s supply tech or leadership before the start of their shift, or as soon as the shortage is identified.
• MRTs will ensure all equipment they use is functioning properly, log equipment not working on the department’s LENS board and notify the Charge Nurse and department leadership of inoperable or malfunctioning critical equipment and systems as soon as its discovered.
• Check the “724 Downtime Viewer” to ensure information is up to date per departmental policy. If not, immediately notify the Charge Nurse.
• Be familiar with all hospital and department policies regarding the various code scenarios. Be prepared to support patient administration and registration needs, particularly in the event of a mass casualty scenario.
• Be familiar with hospital and departmental policy regarding registration of trauma and “unknown patients” (i.e. patients unable to communicate or presenting without identification). Be capable of immediately carrying out registration of these patients.
• Attend command orientation. Orientations include but are not limited to initial training requirements (e.g. fire, safety, infection control and family advocacy) and information technology systems. The Government reserves the right to adjust orientation schedules to meet mission and workload requirements.
• Complete all mandatory hospital training per the prescribed due date.
• Assist with the collection and presentation of departmental data as requested by department leadership.
• Assist in investigating and correcting administrative errors precluding proper coding and billing.
• Assist with training new MRTs.
• Be capable of, and carryout, work rotations through all three major functional areas as listed below as needed and directed by departmental leadership.
• Participate in various departmental and command meetings as an ED customer service and patient registration subject matter expert, helping identify opportunities to improve the care delivered and recommend corrective action when problems exist.
• Participate in clinical staff quality assurance functions and clinic Performance Improvement/Risk Management Programs as prescribed by the Commander.
• Front Registration Desk:
• Complete quick registration in Electronic Health Record (EHR)per department’s policy.
• If time permits or the need exists, complete full registration per department’s policy.
• When completing full registration, ensure the provider assigned to the patient in the EHR is the same as is currently caring for the patient.
• Unless the patient’s condition prohibits, collect Third Party Insurance Form as needed, scan and make a copy of their insurance card and personal ID, upload both into the HER, retain a paper copy of both for submission with Third Party Insurance Form to PAD and provide the patient with a Third-Party Collection Insurance Verification Card.
• Print and place wristband on patients using the two patient identifies (name and date of birth) per departmental policy.
• Print demographic labels as needed.
• Work with the patient and/or their driver in completing hospital parking forms(s) per policy.
• Maintain patient’s medical data following the strictest of HIPAA regulatory guidelines.
• Complete End-of-Day/End of Shift documents and processes per department policy.
• Ensure the overall professionalism, appearance, conduct and performance of the front desk unit and greet high profile visitors, patients, and patient family members.
• Notify the Triage Nurse or Charge Nurse immediately of any patients that present to the registration desk that are, or appear, critically ill or meet criteria for being potentially highly infectious (i.e. Ebola)
• Notify the Charge Nurse and contact Patient Administration (PAD) with any difficulties in registering a patient.
• Rear Work Area:
• Answer the Department’s main phone line promptly and no later than the third ring.
• Transfer calls to the appropriate people.
• Page consultants as requested both verbally and through order in EHR. If the consultant does not return the MRT’s page within 10-15 minutes, the MRT shall repeat the page a second time. If after another 10-15 minutes they still have not responded, the MRT shall notify the requesting provider and ask how they would like to proceed. This may include but is not limited to: repeated page attempts, calling the specialist’s clinic or staff, calling the specialty’s Chair/Department Head, notifying ED leadership, working with the CDO desk to facilitate contact, etc.
• Record when the consultant was paged and when the consultant returned the page in EHR.
• Scan all patient documents into the EHR, confirming correct patient, chart, and date of service, ideally completed before the end of the MRT’s shift.
• Retrieve old EKGs, emergency medical services (EMS) run sheets, or other outside records as requested.
• Call CDO desk to announce codes (i.e. trauma, stroke, code grey, etc.) per departmental policy.
• Make overhead announcements via the department’s 1MC as needed/directed.
• Complete registration of critical and/or unknown patients as needed.
• File newly scanned documents and discard old, previously scanned documents, following departmental policy.
• Receive and send out faxes.
• Assist staff with obtaining medical records from outlying facilities, including completion of medical release forms.
• Assist with direct admission by coordinating with NOD and PAD and providing key demographic information to ensure patients are promptly admitted to the hospital.
• Maintain available copies of all Emergency Department forms including but not limited to patient education, consents, sedation, medical excuse forms and all Command and Departmental IT Downtime forms and records.
• Book clinic appointments per Command and Departmental policy (i.e. for follow ups or ED-to-Clinic referrals) and obtain the training and clinical keys necessary to execute this, as scheduled by leadership.
• Mobile Workstation on Wheels (WOW):
• Complete a full registration of every patient within EHR, at the patient’s bedside per departmental policy.
• Ensure insurance information and assigned provider is entered correctly into the EHR and updated as needed.
• Collect Third Party Insurance Forms as needed (paper and electronically), scan and make a copy of their insurance card and personal ID, upload both into the EHR, retain a paper copy of both for submission with Third-Party Insurance Form to PAD and provide the patient with a Third-Party Collection Insurance Verification card.
• Assist with registering patient who arrive by ambulance.

We support our employees with an accessible dedicated representative to assist you throughout the duration of your contract. We firmly believe that a healthy work/life balance enables you to perform at your best. Our mission is to serve America’s military family by aligning exceptional healthcare workers like you with rewarding career opportunities.

Come home to Matrix.

Matrix Providers is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please see https://matrixproviders.com/accessibility-eeo-disclaimer.

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